Frequently Asked Questions
Everything you need to know about Monte beauty and your orders.
Are Monte products cruelty-free and vegan?
Yes, all Monte beauty products are 100% cruelty-free and vegan. We do not test on animals at any stage of production, and we do not use any animal-derived ingredients.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
What is your return policy for opened products?
Due to the hygienic nature of beauty products, we can only accept returns on unopened and unused items within 30 days of purchase. If you experience an allergic reaction, please contact our support team.
How can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, Monte ships to over 20 countries worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.